Customer Service & Return Policy Information | Mosca Design

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Customer Service & Support Information for Our Customers

We will do everything we can to help you through the process!

Anything Is Possible

Mosca Design is a proud provider of commercial Christmas decoration products and services.  Are you a propery owner?  Or, do you work for a property management company, City/Town Council and thinking about creating a holiday display to really standout?  Let our Decoration Consultants help make the process easier for you!  Our sales staff and in-house consultants are more than happy to help customers create the display they want.  

We offer a wide variety of unique and quality products.  Anything from 50 foot panel Christmas trees to decorative street pole banners, our consultants will help you piece together your display.  Our website is a great tool to shop on and browse to get a good idea of the wide array of products we offer.  Our newly re-amped "Request A Quote" process will help any potential customer find what they are looking for, and show off products they might have not known were available.  Once a request is made, our team will respond promptly to work out the details.  Anything is possible! When we say we can customize it, we mean it!

If you have any questions, or if you need any form of assistance regarding your purchase of products or services from Mosca Design, please contact one of our representatives directly at:

1-800-332-6798

We will work quickly to provide you the answers you need!

Customer Return Policy

Most products sold by Mosca Design, Inc. are custom products or “built to order.”

All displays, trees, wreaths, garland and banners are not on a shelf and are built for each customer. Therefore, there is a 30% restocking fee on most returned products. Freight from our facility and back to our facility is also the responsibility of the customer. Damaged lights or light sets should be reported to Mosca Design within one week and will be replaced. Product damaged in transit should be reported to Mosca Design, as well as the freight company.

All returns will need a RETURN AUTHORIZATION NUMBER before shipping the product back to Mosca Design.

Pricing is subject to change without notice.

Decoration Examples